Frequently Asked Questions
How to search for products?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
How are shipping costs calculated?
Shipping costs on trishbarley.com are calculated based on the following criteria:
- Orders with a total value equal to or above 100 AED qualify for free delivery within the UAE.
- For orders below 100 AED, a flat shipping fee of 15 AED is applied as a service charge.
Please note that shipping costs are calculated automatically during the checkout process based on the above factors. Customers will see the applicable shipping charges before finalizing their order.
What is Buyer Protection?
At trishbarley.com, we prioritize the satisfaction and trust of our customers. To ensure a secure and enjoyable shopping experience, we offer comprehensive buyer protection measures:
1. Secure Payment Gateway: Our website is equipped with a secure payment gateway to safeguard your financial information during transactions. We use industry-standard encryption protocols to protect your data.
2. Order Confirmation: Upon placing an order, you will receive an order confirmation email with details of your purchase. This helps ensure accuracy and transparency throughout the buying process.
3. Order Tracking: You can track the status of your order in real-time through our website. We provide regular updates on order processing, shipping, and delivery to keep you informed.
4. Quality Assurance: We source our products from reputable suppliers and ensure they meet quality standards. If you receive a damaged or defective item, please contact us for assistance.
5. Return and Refund Policy: Our Returns & Refunds Policy allows you to cancel orders before shipping and return items within a specified timeframe if they are damaged or incorrect. Refunds are processed promptly according to our policy.
6. Customer Support: Our dedicated customer support team is available to address any inquiries, concerns, or issues you may have. Feel free to reach out to us via email, phone, or live chat for prompt assistance.
7. Privacy Protection: We respect your privacy and protect your personal information in accordance with our Privacy Policy. Your data is handled securely and used only for order processing and communication purposes.
By shopping at trishbarley.com, you can shop with confidence knowing that we prioritize your security, satisfaction, and peace of mind. We value your trust and strive to provide an exceptional online shopping experience for every customer.
